摘 要

隨著全球經(jīng)濟(jì)的快速發(fā)展，市場(chǎng)競(jìng)爭(zhēng)瞬息萬(wàn)變，企業(yè)在商業(yè)活動(dòng)中越來(lái)越追求商業(yè)文件、樣品及高精物品的快速、安全的到達(dá);消費(fèi)者則追求足不出戶便能購(gòu)買到所需的日常用品，市場(chǎng)的旺盛需求使傳統(tǒng)的貨物運(yùn)輸服務(wù)產(chǎn)生了一種具有快速、門到門兩個(gè)特點(diǎn)的服務(wù)方式—快遞服務(wù)。
中國(guó)加入WTO后，國(guó)際貿(mào)易的繁榮、外資引進(jìn)的增加、西部開發(fā)都將刺激空運(yùn)貨物的增加，從而為快遞業(yè)的發(fā)展提供契機(jī)。另外，電子商務(wù)激增將需要大量的門到門服務(wù)，這些都為快遞業(yè)提供了廣闊的發(fā)展空間。然而，跨國(guó)快遞公司的紛紛涌入使中國(guó)快遞業(yè)面臨著嚴(yán)峻考驗(yàn)。
本文立足于快遞業(yè)的發(fā)展問(wèn)題研究，在簡(jiǎn)單的闡述了快遞的概述后, 結(jié)合我國(guó)快遞業(yè)的現(xiàn)狀,和我國(guó)的現(xiàn)有制度及經(jīng)濟(jì)實(shí)力,分析了我國(guó)快遞業(yè)的發(fā)展趨勢(shì)。進(jìn)一步分析了xx郵政快遞業(yè)在發(fā)展過(guò)程中出現(xiàn)的問(wèn)題，根據(jù)現(xiàn)有存在的問(wèn)題進(jìn)行具體的決策分析。為了使xx郵政快遞公司在競(jìng)爭(zhēng)中立于不敗之地，本文在分析快遞業(yè)所存在的問(wèn)題的基礎(chǔ)上，提出了快遞業(yè)謀求發(fā)展的措施和從戰(zhàn)略角度出發(fā)，提出應(yīng)付激烈競(jìng)爭(zhēng)的對(duì)策。

關(guān)鍵詞：快遞業(yè)，發(fā)展，研究

Abstract
With the rapid development of world economy and the tough change of market competition, enterprises require more and more fast and safe delivery of business documents and samples. In the meantime, costumers are seeking for shopping without leaving houses. Above two aspects engender a new service means-express service, to meet the bloom demand of market, which is with the character of fast speed and door-door.
With the China's entrance of WTO, the prosperity of foreign trade, the increasing of foreign investment and the development of West will surely stimulate the air transportation, which will benefit for express service. Besides, the blooming of electronic business will make express service necessary for door-door service, which leaves express service more space to develop. While, the multinational corporations' swarming into China make China's express service face a serious situation.
In this paper, based on the express industry in the development of research, in a simple overview of the Express, the combination of the status quo of China's express delivery industry, and our existing system and the economic strength, analysis of China's express delivery industry trends. Further analysis of the EMS industry Donning the process of development problems, according to the existing problems in specific decision-making analysis. In order to Donning Express Post in an invincible position in the competition, the paper industry in the analysis of delivery problems on the basis of the express delivery industry, seeking to put forward the development of measures and from a strategic point of view, put forward measures to cope with fierce competition.

Key words: Express Service, Development, Research

目錄
摘 要 1
Abstract 2
第1章緒論 5
1.1本文的研究背景和意義 5
1.2國(guó)內(nèi)外的研究現(xiàn)狀 5
1.3本文的研究?jī)?nèi)容 6
第2章快遞的概述 7
2.1快遞的概念及分類 7
2.1.1快遞的概念 7
2.1.2快遞的分類 7
2.2快遞的業(yè)務(wù)范圍 8
2.3快遞在我國(guó)物流業(yè)發(fā)展中的作用 8
第3章 xx郵政快遞業(yè)發(fā)展過(guò)程中出現(xiàn)的問(wèn)題分析 10
3.1我國(guó)快遞業(yè)的現(xiàn)狀 10
3.1.1市場(chǎng)需求分析 10
3.1.2國(guó)際快遞公司在中國(guó)的發(fā)展現(xiàn)狀 11
3.1.3國(guó)內(nèi)快遞公司的發(fā)展現(xiàn)狀 12
3.1.4xx郵政快遞業(yè)務(wù)發(fā)展現(xiàn)狀 13
3.2xx郵政快遞業(yè)務(wù)開展中存在的問(wèn)題 13
3.2.1xx郵政快遞業(yè)市場(chǎng)規(guī)范中存在的問(wèn)題 13
3.2.2xx郵政存在的信息技術(shù)落后問(wèn)題 14
第4章xx郵政快遞業(yè)謀求發(fā)展的對(duì)策和措施 16
4.1xx郵政快遞業(yè)發(fā)展的競(jìng)爭(zhēng)對(duì)策 16
4.1.1 建立現(xiàn)代管理體制 16
4.1.2尋求競(jìng)爭(zhēng)對(duì)策 17
4.2xx郵政快遞業(yè)謀求發(fā)展的措施 19
4.2.1利用SWOT分析模型 19
4.2.2.xx郵政快遞網(wǎng) 20
4.2.3xx郵政快遞的服務(wù)網(wǎng)絡(luò)建設(shè) 21
4.2.3提高快遞服務(wù)質(zhì)量 22
結(jié)論 23
參考文獻(xiàn) 24
致謝 25