ERP 存在的問(wèn)題和應(yīng)用整合的問(wèn)題:
一個(gè)基于經(jīng)驗(yàn)的調(diào)查
Marinos Themistocleous, Zahir Irani, Robert M. O’Keefe and Ray Paul
Information Systems eva luation Group
Department of Information Systems and Computing
Brunel University, Uxbridge, UB8 3PH, UK
{Marinos.Themistocleous | Zahir.Irani | Bob.Okeefe | Ray.Paul}@brunel.ac.uk
摘要
公司引入企業(yè)資源計(jì)劃系統(tǒng)來(lái)解決各式各樣的組織性問(wèn)題，并且提供了
一個(gè)統(tǒng)一的結(jié)構(gòu)。盡管ERP 軟件包給企業(yè)帶來(lái)了許多好處，他們并沒(méi)有達(dá)
到許多他們預(yù)期的目標(biāo)。獨(dú)立的和異構(gòu)的應(yīng)用在公司的ERP 系統(tǒng)中并存，
并且統(tǒng)一性問(wèn)題并沒(méi)有很好的解決。本論文試圖通過(guò)基于因特網(wǎng)的調(diào)查研究
和分析ERP 存在的問(wèn)題來(lái)為此領(lǐng)域做出貢獻(xiàn)。本文詳細(xì)的分析了網(wǎng)上的回
復(fù)，并且提出了一種新的處理統(tǒng)一性問(wèn)題的方法：企業(yè)應(yīng)用整合(EAI)。EAI
是一種新型的整合軟件，這種整合軟件通過(guò)從不同的應(yīng)用吸納功能型函數(shù)來(lái)
促進(jìn)戰(zhàn)略性商業(yè)決策的發(fā)展。EAI 可以作為ERP 整合問(wèn)題的解決方法。
1． 介紹
在過(guò)去的幾十年中，企業(yè)把精力集中在信息產(chǎn)業(yè)（IT）并且實(shí)施了各種
各樣的應(yīng)用來(lái)實(shí)現(xiàn)商業(yè)過(guò)程的自動(dòng)化。這些應(yīng)用不是以一種協(xié)調(diào)的方式來(lái)發(fā)
展的，而是從最近一次工業(yè)革命的結(jié)果演化而來(lái)的。在有些組織中I T 結(jié)構(gòu)
由獨(dú)立的且在許多情況下是異構(gòu)的解決方案組成。這種情況導(dǎo)致了各種各樣
整合性問(wèn)題因?yàn)閼?yīng)用之間不能協(xié)調(diào)合作，而且不同的IT 解決方案無(wú)法聯(lián)結(jié)
在一起。在上世紀(jì)90 年代，ERP 系統(tǒng)作為“整合軟件包”被引入，它能使
企業(yè)核心活動(dòng)如：財(cái)政、人力資源、生產(chǎn)制造、供應(yīng)和銷(xiāo)售實(shí)現(xiàn)自動(dòng)化。
ERP 系統(tǒng)使一個(gè)公司在和整個(gè)企業(yè)范圍內(nèi)共享共同的數(shù)據(jù)和活動(dòng)，并且允
許實(shí)時(shí)環(huán)境下的信息存取。按照Davenport(1998)的說(shuō)法，設(shè)計(jì)ERP 解決方
案是為了解決在大型商業(yè)組織中信息的分類，并且整合所有在公司中流動(dòng)的
信息。
ERP Problems and Application Integration Issues:
An Empirical Survey
Marinos Themistocleous, Zahir Irani, Robert M. O’Keefe and Ray Paul
Information Systems eva luation Group
Department of Information Systems and Computing
Brunel University, Uxbridge, UB8 3PH, UK
{Marinos.Themistocleous | Zahir.Irani | Bob.Okeefe | Ray.Paul}@brunel.ac.uk
Abstract
Enterprise Resource Planning (ERP) systems were introduced into companies to
solve various organisational problems, and to provide an integrated
infrastructure. Although ERP packages offer advantages to enterprises, they
have not achieved many of their anticipated benefits. Autonomous and
heterogeneous applications co-exist in companies with ERP systems and
integration problem having not been addressed. This paper seeks to make
contribution to this area by studying and analysing ERP problems through an
Internet based survey. Responses are analysed in detail and a new approach to
integration problem; the Enterprise Application Integration (EAI) is examined.
EAI is a new class of integration software that leads to the development of
strategic business solutions by securely incorporate functionality from disparate
applications. EAI could be the solution to ERP’s integration problems.
1. Introduction
During the last decades, enterprises have focused on Information Technology (IT)
and implemented various applications to automate their business processes.
These applications were not developed in a co-ordinated way but have evolved as
a result of the latest technological innovation (Themistocleous and Irani, 2000).
The IT infrastructure in several organisations consists of autonomous and in