【摘要】全球商業(yè)的發(fā)展帶來(lái)了新的營(yíng)銷(xiāo)運(yùn)作環(huán)境，消費(fèi)者每天都接觸上千條由
各種渠道傳播的海量信息，通過(guò)傳統(tǒng)的營(yíng)銷(xiāo)公關(guān)手段來(lái)爭(zhēng)取消費(fèi)者的認(rèn)可己經(jīng)不
太容易。事實(shí)上，現(xiàn)在的消費(fèi)者與買(mǎi)方越來(lái)越看重那些具有專(zhuān)業(yè)資質(zhì)與相關(guān)知識(shí)
的個(gè)人或小群體即影響者，通過(guò)他們的專(zhuān)業(yè)意見(jiàn)來(lái)簡(jiǎn)化決策所需要的時(shí)間與精
力。所以，對(duì)影響者關(guān)系的管理，使市場(chǎng)營(yíng)銷(xiāo)公共關(guān)系效果最大化，這是市場(chǎng)營(yíng)
銷(xiāo)公共關(guān)系管理中一個(gè)新拓展的部分。
本文首先分析了新的市場(chǎng)營(yíng)銷(xiāo)環(huán)境所面臨的困境，繼而提出了影響者的概
念及其鑒定的方法、性格特點(diǎn)及其作用。其次，對(duì)影響者的分類(lèi)及影響者關(guān)系管
理基本原則的分析也是本文的重要內(nèi)容之一，對(duì)于營(yíng)銷(xiāo)公關(guān)來(lái)說(shuō)也是至關(guān)重要
的。接著，本文還依據(jù)營(yíng)銷(xiāo)學(xué)、傳播學(xué)、公共關(guān)系學(xué)的基本原理，以感知、參與、
推薦這三個(gè)步驟為基點(diǎn)，分析了影響者關(guān)系管理的基本方法。
本文的創(chuàng)新之處是發(fā)掘了營(yíng)銷(xiāo)公關(guān)中具有決定力量的影響人群—影響者，
并通過(guò)對(duì)這些影響者的分析與關(guān)系管理的探索和研究，對(duì)營(yíng)銷(xiāo)公關(guān)進(jìn)行有益的輔
助與補(bǔ)充。對(duì)影響者關(guān)系管理的研究，無(wú)疑是營(yíng)銷(xiāo)公關(guān)領(lǐng)域新的拓展，這對(duì)于中
國(guó)企業(yè)的市場(chǎng)營(yíng)銷(xiāo)公關(guān)實(shí)踐具有積極意義。
【關(guān)鍵詞】影響者影響者關(guān)系管理營(yíng)銷(xiāo)公關(guān)

中文摘要············································································
英文摘要············································································
目錄··················································································
緒論················································································
1研究對(duì)象·······································································
2研究的目的和意義···························································
3研究現(xiàn)狀·······································································
2新的商業(yè)環(huán)境下市場(chǎng)營(yíng)銷(xiāo)所面臨的挑戰(zhàn)···································
2.1產(chǎn)品的擴(kuò)散促進(jìn)廣告業(yè)的發(fā)展，但是廣告市場(chǎng)較混亂···············
2.2消費(fèi)者對(duì)信息的過(guò)濾及營(yíng)銷(xiāo)過(guò)程的障礙降低了營(yíng)銷(xiāo)效果············
2.3新的挑，l勢(shì)······································································
3營(yíng)銷(xiāo)公關(guān)中的影響者···························································
3.1影響者的定義·································································
3.2影響者鑒定方法·······························································
3.3影響者的特點(diǎn)·································································
3.4市場(chǎng)營(yíng)銷(xiāo)中影響者的作用··················································
4營(yíng)銷(xiāo)公關(guān)中影響者的分類(lèi)·····················································
4.1媒體從業(yè)者·····································································
4.2專(zhuān)家·············································································
4.3名人·············································································
4.4同輩中的領(lǐng)袖·································································
4.5訓(xùn)卜謗者··········································································
5營(yíng)銷(xiāo)公關(guān)的影響者關(guān)系管理核心原則
5.1以事實(shí)為基礎(chǔ)······························……
5.2有針對(duì)性地滿(mǎn)足影響者的知曉需求···……
5.3應(yīng)用“雙向?qū)ΨQ(chēng)模式”實(shí)行影響者關(guān)系管理
6營(yíng)銷(xiāo)公關(guān)的影響者關(guān)系管理的基本方法··································
6.1建立影響者數(shù)據(jù)庫(kù)···························································
6.2讓他們感知—影響者的激活············································
6.3讓他們加入—增強(qiáng)影響者的參與感···································
6.4讓他們推薦—以公關(guān)運(yùn)作為企業(yè)營(yíng)銷(xiāo)提供契機(jī)·········..