南通順豐快遞公司業(yè)務(wù)流程優(yōu)化研究

1.87萬(wàn)字
我自己原創(chuàng)的畢業(yè)論文，僅在本站獨(dú)家提交，大家放心使用

摘要 從世界物流行業(yè)的發(fā)展情況及發(fā)展趨勢(shì)上來(lái)說(shuō)，快遞物流行業(yè)的發(fā)展是順應(yīng)潮流、與時(shí)俱進(jìn)的。雖然我國(guó)的快遞行業(yè)近年來(lái)發(fā)展極為迅速，但也不可避免的暴露了一些問(wèn)題。在經(jīng)濟(jì)高速發(fā)展的現(xiàn)在，傳統(tǒng)固有的經(jīng)營(yíng)模式和落后的服務(wù)理念已經(jīng)不適應(yīng)時(shí)代的需求，我國(guó)的快遞企業(yè)如果不銳意創(chuàng)新，不對(duì)影響企業(yè)發(fā)展的環(huán)節(jié)進(jìn)行持續(xù)改善，那么在當(dāng)前的市場(chǎng)競(jìng)爭(zhēng)環(huán)境下不會(huì)具備強(qiáng)有力的競(jìng)爭(zhēng)能力。所以這就要求快遞企業(yè)在現(xiàn)代化的經(jīng)營(yíng)理念中，強(qiáng)調(diào)自己的速度、質(zhì)量、服務(wù)及個(gè)性化。必須根據(jù)自己的實(shí)際企業(yè)的運(yùn)營(yíng)狀況，不斷優(yōu)化業(yè)務(wù)流程，從而源源不斷地加強(qiáng)企業(yè)的核心競(jìng)爭(zhēng)力。
本文在通過(guò)對(duì)快遞物流和業(yè)務(wù)流程優(yōu)化兩方面理論分析的基礎(chǔ)上,著重以順豐快遞公司為背景，對(duì)順豐快遞公司業(yè)務(wù)流程現(xiàn)狀與問(wèn)題展開分析，并提出在組織結(jié)構(gòu)上、流程上、信息技術(shù)上的相應(yīng)改進(jìn)措施及方案。最終為順豐快遞公司的市場(chǎng)份額占有率以及市場(chǎng)核心競(jìng)爭(zhēng)力的提升提供必要的支持和幫助。

關(guān)鍵詞：快遞；順豐快遞；業(yè)務(wù)流程；優(yōu)化


Business Process Optimization of Nantong SF Express Company
Abstract As for the development of the world situation and development trend of the logistics industry, the development of express logistics industry to follow the trend of the times. Although China's express delivery industry has grown rapidly in recent years, but inevitably exposed some problems. In the rapid economic development now, the traditional business model and the inherent service philosophy behind the times no longer meet the demand, China's express delivery business if not innovation, enterprise development does not affect the part of continuous improvement, so in the current market environment the following does not have a strong competitive edge. So this requires express delivery companies in the modern business philosophy, emphasizing their speed, quality, service, and personalized. Must be based on their actual operating conditions of enterprises to continuously optimize business processes, thereby pouring strengthen the core competitiveness of enterprises.
This paper tries to analyze logistics industry and optimization of business process, focuses on SF Express and its business. It will analysis the problems rise up in SF Express, present the corresponding improvement measure in its organizational structure, business processes and information technology. The objective of this paper is to provide necessary support and help to increase market share and enhance the core competitiveness for SF Express.

Keywords：Logistics industry；SF Express；Business process；Optimization


目錄
第一章 緒論 1
1.1 論文的研究背景 1
1.2 國(guó)內(nèi)外研究現(xiàn)狀綜述 2
1.2.1 國(guó)外研究現(xiàn)狀 2
1.2.2 國(guó)內(nèi)研究現(xiàn)狀 3
1.3 論文研究的目的和意義 4
1.3.1 論文研究目的 4
1.3.2 論文研究意義 5
1.4 研究?jī)?nèi)容 5
第二章 快遞物流及業(yè)務(wù)流程優(yōu)化的相關(guān)知識(shí)闡述 6
2.1 快遞物流的發(fā)展概述 6
2.1.1 國(guó)外快遞業(yè)發(fā)展的相關(guān)經(jīng)驗(yàn) 6
2.1.2 我國(guó)國(guó)內(nèi)快遞業(yè)發(fā)展?fàn)顩r 6
2.2 業(yè)務(wù)流程優(yōu)化概述 7
2.2.1 業(yè)務(wù)流程優(yōu)化的概念、思想及原則 7
2.2.2 影響業(yè)務(wù)流程優(yōu)化的要素分析 7
2.3 快遞企業(yè)運(yùn)營(yíng)模式探究 8
2.3.1 加盟型及其優(yōu)缺點(diǎn) 8
2.3.2 直營(yíng)型及其優(yōu)缺點(diǎn) 8
2.4 業(yè)務(wù)流程優(yōu)化過(guò)程和方法 9
2.4.1 業(yè)務(wù)流程優(yōu)化的過(guò)程 9
2.4.2 業(yè)務(wù)流程優(yōu)化的方法 9
2.4.3 業(yè)務(wù)流程優(yōu)化順序 10
2.5 本章小結(jié) 10
第三章 順豐快遞業(yè)務(wù)流程現(xiàn)狀分析 11
3.1 順豐快遞公司發(fā)展現(xiàn)狀 11
3.2 順豐快遞企業(yè)組織管理系統(tǒng)分析 11
3.3 順豐快遞企業(yè)主要業(yè)務(wù)流程現(xiàn)狀 13
3.4 順豐快遞企業(yè)業(yè)務(wù)流程問(wèn)題分析 15
3.4.1 順豐快遞配送業(yè)務(wù)流程的主要問(wèn)題 15
3.4.2 對(duì)順豐服務(wù)流程的分析 17
3.4.3 順豐信息技術(shù)平臺(tái)建設(shè)的現(xiàn)狀 18
3.5 本章小結(jié) 18
第四章 順豐快遞業(yè)務(wù)流程改進(jìn)方案 19
4.1 順豐快遞企業(yè)業(yè)務(wù)流程優(yōu)化的原則及目標(biāo) 19
4.2 順豐快遞企業(yè)組織結(jié)構(gòu)的改進(jìn) 19
4.3 順豐業(yè)務(wù)流程優(yōu)化研究 20
4.3.1 快遞配送流程的優(yōu)化 20
4.3.2 快遞服務(wù)流程的改善 21
4.3.3 順豐信息技術(shù)平臺(tái)的發(fā)展 23
4.4 順豐快遞企業(yè)業(yè)務(wù)流程優(yōu)化的結(jié)果分析 24
4.5 本章小結(jié) 25
第五章 結(jié)論與展望 26
致謝 27
參考文獻(xiàn) 28